Video-The ART of Excellent Customer Service

This is a straight to the point less than 3 minute video explaining the ART of excellent customer service. Watch and be informed!

Be uniquely different, be you.

The ART of Excellent Customer Service

I had a 5 minute presentation to give last week but the program was postponed. I was more than pissed. I was so angry that I made sure my preparation did not go to waste. I call it productive anger. I dressed up and did the presentation at home. I will post the video next week. Since it is informative, it would be unfair to keep the information all to myself, so I am sharing…

Customer service is not exclusive to customer service officers alone. It cuts across all departments especially for service providing businesses like banks, hospitals, schools, consulting firms and many more. Any time you interact with a customer or a prospective customer, you are providing customer service; and at that point, you are a customer service ambassador of your organization. We know that customers are the best people to advertise your business. Prospective customers trust the words of existing customers more than your words. Even if you pay the best Nollywood actors to advertise your business but give poor customer service, people will only watch your advertisement and YIMU. So how do you ensure that you are giving your customer excellent customer service?
By practising the ART of excellent customer service.

The acronym ART stands for
A-Attention: You must pay attention to your customers and your customers’ needs. Paying attention to your customers means that when they come to you for enquiries or make complaints, you should listen to them. Show them you care and you are willing to help. While paying attention to your customers’ needs means ensuring through feedback and proper research that whatever product or service you are providing satisfies your customers’ needs.

R-Respect: Regardless of your customers’ age, gender or status, each customer must be treated with respect. Do not look down on a customer because he is not richly dressed. You don’t know who he knows or who he could refer to you. We say the customer is king. How do we treat a king? With respect.

T-Timeliness: In business, time is money and nobody wants his time to be wasted especially now when everyone wants things done sharp sharp. You should not be the one to waste your customers’ time. If it’s a 5 minute transaction, stick to 5 minutes. If you do that, your customers will see you as efficient and would love to keep doing business with you.

So now that you know the ART of excellence customer service, Attention, Respect and Timeliness, nothing should stop you from making your customers feel like the kings we say they are.

Be uniquely different, be you.

Please do not forget to like my Facebook page by clicking the Facebook like button to your right and follow me on twitter @frediliamomodu One love!

   

The Ankara I designed

Dress Designed by Fredilia Momodu

The Ankara is our Harvest uniform for 2014.

The buttons are from a shirt I wanted to do away with. I loved the buttons and they still looked new so I recycled them.

I used the net over the material because I didn't want the material to be conspicuous. I just wanted some mystery.

Be uniquely different, be you.

Please do not forget to like my Facebook page by clicking the Facebook like button to your right and follow me on twitter @frediliamomodu One love!

   

HOW TO TRAIN YOUR CHILD IN THE WAY OF THE LORD-Tips to remember

I wrote this article which got published in our 2014 Children and Youth Harvest brochure. The harvest took place today and I thank God for answering my prayer-it did not rain. *smiles* This write-up is for parents and intending parents. A friend of mine said her dad needs to read #2.

Children are precious gifts from God and they need to be nurtured with wisdom because the way a child is trained determines to a great extent the type of adult the child would become. This means parents have a large role to play in the lives of their children. Below are tips parents should always remember as they train their children in the way of the Lord:

Do not try to play God: Parents should allow their children to be who God has created them to be. Do not plan out your children’s lives without seeking God’s opinion or their opinions. Your job is to guide them in the way of the Lord, not control them or manipulate them. If he wants to study theatre arts, don’t force him to study law. Do not kill the dreams of your children by imposing your dreams on them. God has a plan for each child.

Do not compare your children: Child A could be excellent at Mathematics, while child B could be excellent at Literature, whichever case, there are both excellent. Parents never compare your children outright or secretly. Never let a child feel like his or her sibling is better or is loved more. Do not breed unhealthy competition among your children. This could lead to jealousy and disunity. Embrace their differences. Your first child may be book smart while the second may be more skilled with his hands. Learn to accept and love your children for who they are.

Discipline with love: Just like you do not kill a mosquito with a hammer, do not treat your child with so much aggression over a minor transgression. When your child does something wrong, punish with love and not anger. Don't just scream and insult, criticise constructively. Let your child know the reasons why his/her actions are wrong. Also do not call your child derogatory names or label him/her negatively. You would be doing more harm than good.

Listen to your children: For some parents, it is either their way or no way. They assume they know what is best for their children and don't listen to what they have to offer. Any  ideas from their child that is contrary to theirs seem like a challenge to their authority. It should not be so. You kill your children's self esteem each time you shut them up  when they try to express themselves. Although your child shares your genetic makeup, he/she is uniquely different from you. It is not a crime to engage in healthy arguments with your child, it could help you learn more about your child or even learn from your child.

Be a good example: How can you teach your male child to love and respect a woman when most of the time you belittle your wife and treat her like her opinions do not matter? How can you teach your female child to be a peacemaker when you always nag and insult your husband in their presence? Exhibit values you want your children to imbibe. Be a role model to your children.

Commit your child to God: God says "Without me you can do nothing" and anything put in God's hands is safe, so always commit your children to God through prayers. Also teach them the word of God; bring them close to God; and let them understand what it means to serve God in spirit and truth, because life is a whole lot better when you walk with God.

Finally, I will conclude by quoting Proverbs 22: 6 "Train up a child in the way he should go; even when he is old he will not depart from it."

Till the next post, be uniquely different!

Please do not forget to like my Facebook page by clicking the Facebook like button to your right and follow me on twitter @frediliamomodu One love!